FAQs
What kind of watches can I customize?
We are offering two models currently.
What customization options do you offer?
You can choose colours only of below list
- Dial
- Case
- Strap/Bracelet
- Engraving (on watch dial)
How much does watch customization cost?
Pricing varies widely depending on the extent of customization
How long does the customization process and shipping take?
- It takes about 5-10 business days for us to create a custom watch. Once the custom watch has been built and packaged, it’s ready to be shipped. At that point, you will receive an email and WhatsApp notification with tracking information.
- NOTE: during promotions or holiday time of year, processing time may increase due to an influx of orders.
What is your warranty on customized watches?
We offer a 1-year warranty on machines only. It does not cover damage caused by misuse, accidents, or normal wear and tear.
What is your return policy on customized watches?
Due to the personalized nature of customized watches, we generally do not accept returns. However, if you receive a defect watch, you can inform us within 7 days of receipt your watch, we will arrange pick up and repair or replace the defected parts.
Can I edit initial or short message after placing order?
- Yes, we will give you 24 hrs window to edit your initial or short message. We will require your final approval in account centre of our website to make your watch.
- If you do not approve in 24 hrs of placing order, we will take it as your approval and start making your watch.